Once an order has been submitted, we are unable to change the products ordered or the quantity chosen. In this case, we recommend that you contact us and cancel the incorrect order. After that, we recommend that you place a new order for the desired item(s) on our website.

If you want to change your delivery address, please contact us and we will do our best to help you in this matter.In case we can no longer change the address because the package has already been shipped, we need to contact our courier to request a change of delivery address.For an address change, we need the following information:-First and last name-Street name and number-Zip code and city-country-Telephone numberPlease note that this process may delay the delivery time. Dreame is not responsible for delivery delays due to an address change requested by the customer.

After your order has been successfully submitted, the warehouse will process your order the following business day. The goods will then be assembled, packed and shipped. As soon as the shipment is on its way to you, you will receive an email notification with the tracking information and the expected delivery date from our partner parcel service GLS.Please note that the standard delivery time of 2-5 business days are estimates and may vary depending on circumstances such as distance, local holidays and other external factors beyond the control of Dreame and the parcel service. Packages are not shipped or delivered on weekends and local holidays and may vary due to external factors beyond the control of Dreame and our parcel service.While we always strive to deliver our orders on time, we recognize that the unforeseeable is inevitable. External factors beyond the control of Dreame and the parcel service, such as: Special circumstances, such as extreme weather conditions and technical failures, can occasionally cause delays and we ask for your patience and understanding in this case.Please also note that delivery times may be longer than usual during promotional periods.If you have any questions about the status of your order, please feel free to contact us. If you already have a tracking number, you can also check the status via the GLS website.

If you have received your package and the contents are not what you ordered, please contact us immediately and provide us with the following information:A photo of the goods you received along with the delivery note (please make sure the details are clear and legible).If you have ordered a cordless stick vacuum cleaner, please send us a clear picture of the product.If you have ordered a robot vacuum cleaner, please send us a clear picture of the product.We will do our best to help you.In addition to the outer packaging, our products also have an inner protective film. If the packaging is damaged, open it to see if the product is damaged. If it is intact, you can still use it. If the product is damaged, please contact our customer service within 48 hours of receiving the product by sending an email to aftersales@dreame.tech. Our customer service will reply to your email within 24 hours.

After GLS has made the first delivery attempt to your address, you can contact your local GLS branch and ask them to deliver your parcel to the nearest GLS drop-off point. Your parcel will be delivered to a safe location where you can pick it up at your convenience.

You will receive a tracking number from our parcel service within 1-2 working days after your order has been successfully placed. If you have not received your GLS tracking number, please contact us and we will take care of it immediately.

All orders to the USA are shipped from the Polish warehouse.

Within 1-2 working days of placing your order, you will receive a tracking number by email from our parcel service GLS with the information on how to track your parcel.If you place your order on the weekend or on a public holiday, it will be shipped the next working day, so please allow extra days until you receive the tracking information.To track your parcel, simply enter your tracking number on the official GLS website.

Although we strive to ship worldwide, our parcel service does not currently deliver to the following regions: BüsingenThe postal code is between 78263 and 78266

Shipping is free in most regions. In Germany we deliver to most regions with GLS. In the details you will find more information about the regions we now support.

Don't worry. All our orders are accompanied by a delivery note only and this document does not contain any pricing information.If you would like an invoice for your order, just contact us and we will be happy to help you.